Data Deletion

What deletion covers

• Your authentication account, profile, preferences, and device notification tokens.
• Your search, scan, conversation, memory, shopping-list, saved-product, and price-alert records.
• Account-linked rewards, plan-credit activity, price observations and feedback, consent history, content reports, diagnostic records, and private diagnostic images stored by Tagor.
• Other account-linked records that Tagor controls, unless we must retain a limited record to comply with law, prevent fraud, resolve a dispute, or protect the security of the service.

Download a copy first

While signed in, open Settings → Data → Export My Data to download a structured JSON copy of the account-linked categories in Tagor’s current data inventory. Tagor does not present a partial file as a completed export: if an inventoried category is unavailable, the export reports the failure. The JSON includes a manifest of private diagnostic storage objects but does not embed binary image files. Contact the Privacy Officer if you need a copy of those images in another format.

Delete your account in the app

Open Settings → Account → Delete Account and confirm the request. Tagor removes the active account, revokes its refresh sessions, and removes the account-linked records and private storage objects handled by our deletion service. This action cannot be undone. If a technical error prevents complete deletion, the app reports the failure instead of presenting the account as deleted.

Request deletion by email

If you cannot access the in-app control, or want to request deletion or correction of particular information, email tagor.ai@vaveti.com with the subject “Data Deletion Request.” Include the email address associated with the account and enough information for us to verify the request without sending unnecessary identification documents. We will respond within the period required by applicable law and will tell you if a lawful exception applies.

What may remain

• Price statistics that were irreversibly de-identified and aggregated before the request may remain because they can no longer be linked to your account.
• Our infrastructure providers may retain encrypted disaster-recovery copies for a limited backup cycle. Those copies are isolated from ordinary product use and expire under provider retention controls.
• We may retain the minimum record required by tax, accounting, fraud-prevention, security, consumer-protection, or other applicable law. We do not use retained legal records for advertising.

Retailer and platform accounts

Deleting Tagor does not delete information you separately gave to Amazon, eBay, AliExpress, a retailer, a glasses manufacturer, Apple, Google, or another independent service. Use that service’s privacy controls or contact it directly. Removing Tagor from a third-party sign-in provider also does not replace the in-app Tagor deletion request.

Questions or unresolved requests

Contact the Privacy Officer, Vaveti Inc., at tagor.ai@vaveti.com. Put “Privacy Officer” in the subject line. You may also use the rights and complaint channels described in the Tagor Privacy Policy.